Returns & Exchanges
At nöl collective, we want you to be completely satisfied with your handmade pieces; therefore, we offer returns or exchanges within 14 days of delivery provided items are unworn and in original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is free from any signs of wear.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request approval.
Quality Check & Refund
Once our studio receives and inspects your return, we will process your refund to the original payment method or issue store credit within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing